Dr Cathy Balding is the Director of Qualityworks PL, dedicated to ‘making quality make sense’ for health, aged and community services. For more than three decades, she has worked in healthcare quality and executive roles and in accreditation and government policy development.
Dr Balding has been involved in the development of state and federal quality and clinical governance frameworks, standards and measures, and for a number of years has conducted clinical governance training in Victoria for the Department of Health and Human Services. She is also a past acute healthcare accreditation assessor and current aged care board member.
Over the past 10 years, her work with organisations has centred on implementing quality and clinical governance as organisational strategies for success. She has a particular focus on supporting boards and executives to lead and govern for high quality care. Dr Balding’s ‘strategic quality and clinical governance system’ supports boards and executives to plan and implement purposeful and practical systems that make a real difference at point of care and service delivery.
Dr Balding has also conducted published research on effective quality systems and is the author of three books on the topic. She provides a number of resources to support high quality care, including her No Harm Done podcast, online courses and ‘QNews’ bulletin.